Issued: January 1, 2026
Our company Material Hard Metal Co., Ltd. (Hereinafter, we are collectively referred to as "our company".) includes the domain, subdomains and subdirectories of the Mitsubishi website (mmhm.co.jp. Hereinafter referred to as the "Website". ), we have established the following policy regarding the handling of personal information on the Website (Hereinafter referred to as the "Policy".), and we respect the privacy of our customers and conduct the acquisition, storage, use, generation or transfer of personal information (Hereinafter referred to as "Handling".) in compliance with applicable laws and regulations in each country, including the Japanese Personal Information Protection Law.
Details of matters that should be notified to customers under applicable laws and regulations may be described in the Annex. In the event that the Annex conflicts with this Policy, the Annex shall take precedence.
1. Responsible party for handling personal information
Our company is responsible for handling your personal information on this website.
2. Types of personal information to be acquired
Our company acquires the following personal information.
- Basic personal information used to identify and contact customers (Name, gender, date of birth, e-mail address, telephone number, address, company name, position, school name (if you are a student), etc.)
- Usage of this website (Browsing history, IP address, login history, country of location corresponding to IP address, etc.)
- Inquiries from customers and subsequent responses
- Other personal information obtained by our company through this website
3. Methods of obtaining personal information and effects of customers not providing personal information
Our company obtains personal information directly from customers through this website in the following situations:
- When customers register an account
- When customers use this website
- When customers make inquiries
- You register to attend a our company product trade show or other marketing or recruitment event.
We may also indirectly obtain information about your use of this Web site from our company, a provider of web analytics services (Google Analytics, Microsoft Clarity) and advertising.
It may be necessary for you to provide personal information to our company, including as necessary to enter into or perform a contract with our company or as required under applicable law. If you fail to provide such required information or if the information you provide to our company is inaccurate, you may not be able to use the services on this website, including contacting us or registering for our company events.
4. Purpose of Use of Personal Information
Our company uses personal information for the following purposes (To the extent necessary for each purpose, this includes providing to each of the recipients listed in 9 below.):
- Managing and protecting your account
- Providing you with personalized (Includes analysis of customer interests and needs.) information about our company services and products based on your use of this website
- Sales and marketing activities (This includes marketing activities using analysis of customer interests and needs.)
- Perform duties necessary for transactions with customers
- Improve the quality of our company products and services, the content of this website and your experience on this website (This includes improving quality by analyzing customer interests and needs.)
- Plan and develop new products and services (This includes planning and development based on analysis of customer interests and needs.)
- Respond to inquiries
- Detect, investigate and prevent unauthorized, deceptive or illegal use
- Protect our company's legitimate interests
5. Sensitive information
Our company does not normally collect personal information defined as Sensitive Information under applicable laws and regulations, such as race or ethnic origin, religious or philosophical beliefs, or health information. If our company must collect Sensitive Information, we will take necessary measures in accordance with applicable laws and regulations, such as obtaining consent from the customer.
6. Children's Personal Information
This website is not intended for use by persons under the age of 16. If there is an unavoidable need to obtain children's personal information, we will take necessary measures in accordance with applicable laws, such as obtaining the consent of the legal representative.
7. About Cookies
Cookies are small text files sent by this website to your terminal for the purpose of keeping certain records. Local storage also stores information on your terminal's browser for the purpose of keeping certain records.
By using cookies, our company can do the following.
- 1. Provide you with a personalized and better user experience by having your device (browser, etc.) remember your language settings, login status, and product information registered in your My List on the Website (essential cookies, etc.).
- 2. Track your usage of the Website and gain useful and important insights to improve the Website and provide you with personalized information that is more likely to meet your interests (performance cookies, etc.).
- 3. Use advertising partners to track your browsing history on the Internet and provide you with personalized advertising that is more likely to meet your interests (advertising cookies, etc.).
Where required by applicable law, our company will ask you to consent to the setting of cookies, etc.
8. Storage period of information
Our company will store your personal information for as long as necessary for the purposes described above, in accordance with applicable law. To determine an appropriate storage period for personal information, our company takes into account the amount, nature and sensitivity of the personal information, the potential risk of damage from unauthorized use or disclosure of the personal information, the purposes for which our company processes the personal information and whether those purposes can be achieved by other means, and applicable legal requirements. When it is no longer necessary to use your personal information, our company will delete it in accordance with applicable laws and regulations and the procedures prescribed by our company.
9. Recipients of Personal Information
As shown in the table below, our company will provide your personal information to each Recipient to the extent necessary for the above purposes.
| Type of Personal Information to be Provided | Recipient | Country of Location of Recipient |
|---|---|---|
| Registration Information and Inquiries for Account Registration | Mitsubishi Material Hard Metal Co., Ltd. and/or distributors that need to share information to respond to inquiries. | |
| Registration Information, Usage of the Website and Inquiries for Account Registration | Salesforce, a provider of marketing automation services (Marketing Cloud Account Engagement, formerly Pardot) | United States, Japan |
| HubSpot, a Hubspot company | United States | |
| Usage of this Website | Google, a provider of web analytics services (Google Analytics, Microsoft Clarity), and Microsoft |
Google: United States |
| Usage of this website, which is used by our company advertising partners to personalize ads to customers in our company | Google, a provider of advertising services (Google Ads) | United States |
| Information recorded in the access logs of this website | Mitsubishi Materials Corporation | Japan |
Where each recipient is a data processor processing data on behalf of our company, our company will ensure that adequate data protection measures are in place through contractual arrangements with the data processor in accordance with applicable law.
About HubSpot
You can learn more about how Hubspot collects and uses information here: https://legal.hubspot.com/privacy-policy. If you would like to stop using HubSpot, please visit https://www.hubspot.com/hubspot-privacy-preferences.
About Google Analytics
You can learn more about how Google Analytics collects and uses information here: www.google.com/policies/privacy/partners. If you would like to stop using Google Analytics, please visit (tools.google.com/dlpage/gaoptout).
About Google Ads
You can learn more about how Google Ads collects and uses information at https://policies.google.com/privacy?hl=ja. If you would like to stop using Google Ads, please visit https://support.google.com/My-Ad-Center-Help/answer/12155764 to configure the settings.
About Microsoft Clarity
You can learn more about how Microsoft Clarity collects and uses information at https://clarity.microsoft.com/terms. If you do not wish to collect information through this feature, you can opt-out by disabling cookies in your browser settings. You can learn more about Microsoft's privacy policy at https://privacy.microsoft.com/ja-jp/privacystatement.
About Straight
Our company has introduced Straight, a Consent Management Platform (CMP) provided by Internet Initiative Japan, to help customers make easier choices regarding the use of cookies and other products.
For details of "Straight," please refer to the message provided when you access the website for the first time or the gear symbol at the bottom left.
10. Provision of Personal Information to Third Parties Overseas
If the disclosure of personal information described in (9) above constitutes a cross-border transfer as defined by applicable laws and regulations, our company will take appropriate data protection measures required by applicable laws and regulations, such as obtaining your consent to such cross-border transfer.
11. Security Control Measures
Our company will appoint an information management officer in each department that handles personal information, and will take measures to keep personal information accurate and up-to-date, and to prevent unauthorized access, loss, destruction, falsification, and leakage of personal information. Our company will also establish internal rules for the management of personal information, and will thoroughly inform our company employees (Includes officers, regular employees, part-timers, dispatched workers, etc.) and other relevant parties, implement them, maintain them, and improve them on an ongoing basis.
12. Your Rights
Under certain conditions, you have the rights set out in applicable law regarding your personal information. Examples of such legal rights include:
- Right of access - the right to inquire about, review and request a copy of the personal information that our company holds about you.
- Right of rectification - the right to ask our company to correct any inaccuracies in the personal information that we hold about you. You also have the right to ask our company to complete any incomplete personal information that we hold about you.
- Right of erasure - the right to ask our company to erase your personal information under certain conditions.
- Right of restriction of processing - the right to ask our company to restrict the processing of your personal information under certain conditions.
- Right of objection - the right to object to the processing of your personal information under certain conditions.
- Right of withdrawal of consent - the right to withdraw consent when consent is the legal basis for the processing of your personal information. Withdrawal of consent does not affect the validity of processing performed before withdrawal of consent.
Our company will respond to your exercise of your rights within a reasonable period of time as provided by applicable laws and regulations. If you wish to exercise these rights or have any questions about your rights, please contact us at 14 below.
13. Complaints
You may file a complaint with a personal information protection supervisory authority regarding our company's handling of your personal information.
14. Contact
For inquiries, please contact:
Mitsubishi Materials Hard Metal Co., Ltd.
Marketing Group, BUSINESS PLANNING DIVISION
Email address: ml-mmcrgyom@mmc.co.jp
Contact form URL: https://www.mmc.co.jp/mmcg/form/mmhm/ja/company_sslform.html
15. Changes to this Policy
Our company may change or add to all or part of this Policy (Includes annexes.) by posting a notice on this website, sending an email to you, or any other method that our company deems appropriate (We will follow the methods, if any, required by applicable law.). In this case, the changed Policy shall apply from the earlier of the date on which you access this website for the first time after receiving such notice or the date specified in such notice. If there are other necessary procedures under applicable laws and regulations, we will take such procedures.